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Why I’m not Ordering from MsCuppycakes Again

I just received my MsCuppyCakes order today. I’m not ordering from them again. Let me tell you why.

I placed my order with them on Tuesday, August 18, 2009.
On August 21, I emailed to inquire as to when my order would ship. I received an email back the same day stating “orders may take 7 to 10 business days before they are shipped. Please review our shipping policy.’

On Friday, August 28 I received an email stating my order would be ready to ship soon.

On September 1st I emailed to find out why there was an additional processing time, because when I looked at their website to review their Shipping Policy, it says 7 to 10 business days to process an order, not 7 to 10 business days to process an order, and additional days for the order to be ‘readied’ before it ships. It states on their Shipping Policy Page “Shipping Time Denotes Once Sent from Post Office to Customer’, so there’s nothing about an additional process time. 8 business days was September 1, by the way. 10 business days was September 3.

I received an email on Saturday September 5 that my order had shipped, after 11 business days.

On Thursday September 10th I received an email response to the email I sent on September 1st stating:
Thank you for contacting us. Due to the fires last week we were without power for (3) days which caused a back log for us. We have sent your order today. We appreciate your understanding and thank you for shopping at MsCuppyCakes.com!
So the people at MsCuppyCakes.com were stating that they had not sent my order out until Thursday September 10 after sending me an email on Saturday September 5 which stated my order had shipped on Saturday September 5.

I sent an immediate response back of:
While I am sorry that you were without power, I feel like your site is dishonest. I received an email from you on Sept. 5 stating you’d shipped my item, yet now you tell me you shipped it out today, Sept 10. I do not feel that is good customer service.


I did not receive a response back to that email.

So to recap:
I placed an order on Tuesday August 18.
On Friday August 28 I received an email stating my order ‘would be ready to ship soon.’
On Tuesday September 1st I sent an email asking why there would be additional time required to ready my order to ship.
By 10 business days on Thursday September 3, I still had not received a shipping notification.
By 11 business days on Saturday September 5, I received a message that my package had shipped. (remember business days are only mon through fri)
By 15 business days on Thursday September 10, I received an email response to my message sent on September 1st, which stated that my order had been sent out on September 10, not September 5.
I sent an immediate response back on September 10 but got no reply.
Today, Tuesday September 15, 17 business days, I received my order.
Yes, it took about a MONTH to receive pre-packaged items, not custom made items. Ridiculous!

Thanks but no thanks. I’ll stick to ordering from CherryCulture.com.

Considering that MsCuppyCakes doesn’t make the products I ordered by hand, they’re already prepackaged, I think their 7 to 10 business days is ridiculous. The fact that they couldn’t even deliver in the time frame they gave, moreso. I feel like MsCuppyCakes provided bad customer service. I will not order from them again and I would seriously urge anyone thinking about ordering from them to reconsider.

I ordered 4 sets of Red Cherry lashes: RC15, RC100, RC_D602, RC_D609, and my favorite Nyx Eye & Lip Makeup remover.

  • From our partners
    • http://www.blogger.com/profile/16703734843678894628 Lipstick Rules

      That's sounds like a terrible experience. If they were more upfront and truthful, it wouldn't have been so bad! But the fact they told you it shipped when it had not is terrible. Thanks for letting us know!


    • http://www.blogger.com/profile/07579730245266470510 Tally7

      Ugh! That is SO annoying. Good think I have decided I don't like NYX lippies. Do you know who has great customer service? FYRINNAE! I placed one big order and then two 1.75 orders with 1.75 shipping charges each because I forgot to add something to the first order and then decided I needed another color the next morning. I sent them an email explaining that I wasn't trying to get extra free samples, that I just a goof, and they refunded the shipping and must be including the smaller orders in with a big order I placed on approximately the same day.

    • http://www.blogger.com/profile/02168093054712781267 Phyrra

      Hi Michelle,
      Yeah I was bothered by the fact that I felt like they lied to me. While I understand that they said they lost power due to fires, I feel like they should not have sent me a shipping notice on September 5, and then emailed me and told me that my order didn't ship out until september 10. There's just a disconnect there, in my opinion.

    • http://www.blogger.com/profile/02168093054712781267 Phyrra

      Hi Tally,
      Yes Fyrinnae has given me GREAT customer service! I had an order where one of my products spilled all over everything else, and they were kind enough to replace the order. They always answer emails promptly, and even take customer suggestions. I really like them and that's why I always mention them under good customer service!

    • http://www.blogger.com/profile/07579730245266470510 Tally7

      Yes, lying is a big no-no, even if it is possibly by mistake.

      I agree that I think they take customer suggestions. I sent them and email asking for more matte/velvet (matte with a slight sheen) shadows like orcha that were in the purple family (following the purple trend this fall and mimicking Estee-Lauder's Eggplant matte). And look at all those lovely new colors that follow that description in one way or another!

    • http://www.blogger.com/profile/11100969653311715728 Robert Smith’s Mistress

      I had a really bad experience with them also. I placed a huge order that came to over $250. I waited close to 4 weeks and the order still hadn't been processed.

      Like you said the items are all ready and waiting so I am not sure why they would take so long

    • http://www.blogger.com/profile/02168093054712781267 Phyrra

      Hi RSM,
      I'm very sorry to hear that. You should definitely post about any positive or negative shopping experiences you've had, as they really do help people out. I'd only heard good things about MsCuppyCake, so I was disappointed to have this happen.

    • http://www.blogger.com/profile/15464572896734907855 BlushBaby

      Yike's I'm sorry to hear that! I hate bad customer service!!! I cant believe it took almost a month to get 4 pairs of eyelashes and some makeup remover…………horrible.

    • http://www.blogger.com/profile/02168093054712781267 Phyrra

      Hi BlushBaby,
      Thank you for your kind words. Yeah, I can't believe it took that long, either!

    • http://www.blogger.com/profile/15051730340510767550 Lindsey

      I'm so sorry that happened to you! My experience with their customer service was nothing but good, but then, I also didn't get any emails saying that my order would ship soon. It took longer (about a month), because I ordered about half a week before the fires hit, but they responded as soon as I sent them an email about it.

      I agree with even their normal shipping time being a bit absurd, though. They must be severely understaffed, if it takes 7-10 days.

    • http://www.blogger.com/profile/02168093054712781267 Phyrra

      Hi Lindsey,
      Thank you for your sympathies. I was just extremely disappointed in my entire experience, including emailing their customer service.

    • http://www.blogger.com/profile/04794079879797365433 Starlight

      I had a very similar experience with Archetype Cosmetics,last year. I placed an order in October, and from what it stated on the website,they were backlogged,and could take up to a month to get my order. By the end of December, I still did not have my goodies. That's when I emailed them,and they told me they had shipped my order a few days ago. When I received my package I read the postmark and it said the envelope was mailed on January 3rd. I did email them back with a comment about their customer service,and that lying about the shipment of my order was not acceptable to me,and that I would never,ever order from them again. I was told that their eyeshadows were well worth the wait,but sadly the customer service experience is was rots.

    • http://www.blogger.com/profile/02168093054712781267 Phyrra

      Hi Starlight,
      I'm so sorry you had that experience with Archetype. I've only had good experiences with them. I placed an order with them and didn't receive my receipt, and I tried emailing them but didn't get an email. Finally I tracked them down on MySpace. I found out that a bunch of their orders didn't get sent out due to an employee who quit, and it sounds like that employee lied about what orders she had filled, etc, they also had problems with their email so didn't get my email, but they answered my MySpace message right away. I've placed two orders with them and received them both. It takes about 4 to 6 weeks, but I've been happy with my products, and they have always answered me via MySpace.

    • http://tumblr.com/mzkaramelsutra mzkaramelsutra

      I know thats right I order 6 pearl Mania eye shadows and got them back in 30 days.