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Hi Fi Comeback

While I have company in town, I took a few days off of work. So this is late in posting tonight after we’ve been busy all day. I had a makeup fail this morning when I tried to put together a coral look. So I ended up putting a blue look together.

Eyes:
Too Faced Shadow Insurance
Hi Fi Celebrated Victim – inner V
MAC Vapour – on browbone
Hi Fi Comeback – lid and crease and middle lower lash line
Hi Fi Queen of Disaster – crease, outer v, and outer lower lash line
MAC Fluidline in Waveline – upper lash line
Urban Decay 24/7 liner in Yeyo – lower water line
L’Oreal Lash Primer
Cover Girl Lash Blast

Cheeks:
Too Faced Creme Brulee – matte side to contour
MAC Full Fuchsia

Face:
Meow Pampered Puss foundation in Inquisitive Siamese

Lips:
MAC Lipliner in Summerfruit
Urban Decay Lipstick in Midnight Cowboy

I also got some mail, of course.


First was my HauteLook order. I’d ordered some of the Vincent Longo stuff. Pictured here (the top row) is what I purchased. The lower eye shadow trio was a gift from a friend, but I included it in the picture since I thought you might be curious.

Vincent Longo Virgin Lux Lip Gloss in Take Off
Vincent Longo Sun Moon Stars Trio in Chariot Wings
Vincent Longo Bi-Brow Powder Pomade in Auburn

With these trios, you apply the Sun Shade from lash line to eyebrows. You define with the Moon Shade from lash line to outer coner of the eyes. You brush Stars into the crease.

Next I received my order from Pinky Paradise

I ordered:
Max Pure Pink Circle Lenses
Geo Nudy Blue Circle Lenses
Geo Tri Color Green Circle Lenses

I’ll have pictures of me wearing the different lenses soon.

Finally, you all know I love to shop on etsy. I wanted to find a nice jewelry holder to organize my earrings and necklaces from WhimsyBeading. I finally decided on this wall mount jewelry display from Langton Studio. I placed the order on June 22. It seemed to take FOREVER for me to finally receive my order. When I contacted the seller on the morning of July 6th for a status update, he responded back on July 8th that he had had a lot of orders to fulfill and that my package would arrive in 3 days. My package arrived on July 14th. Once I opened the package, I was upset.

I had purchased one listed as Black & Pink and I had requested it be in Black & Teal. I received one in Black & Black.

The instructions on the listing said:
I can make these in ANY color. The frame will be BLACK but the earring bars will be in the color of your choice. Just bid on this auction and I’ll make the substitution.
Here’s the color choices:
RED, WHITE, BLACK, GREEN, TEAL BLUE, DARK BLUE, LAVENDER, or PINK

So when I made my purchase, I listed that i wanted Black & Teal Blue on the invoice on etsy. The seller said he wasn’t aware that I wanted the different colors, which didn’t make sense to me. If that was the case, wouldn’t I have just received the Black & Pink that was the original listing?

Anyway, the seller offered to reimburse me to ship the item back and then send out the correct colors. Since by this point it had already taken about 4 weeks, I wasn’t keen on the idea of shipping it off, and waiting for a new one to be shipped back. Black & Black will look fine in my bedroom, even if it’s not what I ordered. However, the whole thing left me disappointed. I didn’t see anywhere in my listing that it would take so long for the item to be made, and it took a lot longer for me to receive it than the seller said it would, and it was not the color I ordered, despite me following the instructions listed by the seller.

How would you feel about the situation?

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  • About Phyrra Nyx

    Phyrra is an award-winning cruelty-free beauty blogger. She is hair obsessed, into alternative fashion, an avid urban fantasy reader, and a standard poodle fan.
    • http://portraitofmai.blogspot.com Mai

      I almost think he should have given you a refund and just let you keep the thing considering all the trouble you went through to get it

      • Phyrra

        Honestly I’m really disappointed because I was hoping to have another Etsy seller to rave about. But this was less than stellar.

    • thebirdofparadise

      This might seem way too in-your-face (although one COULD word the message in a tone that suggested compromise and empathy, and I bet you could pull that off) But what about this idea?

      Present the seller a summary of what you just told us. Then ask him, “Please put yourself in my shoes. If you were the customer, and I were the seller, how would you feel? I’d like to offer you a chance to work with me for better service, or I will give negative feedback.”

      If other readers want to critique my suggestion, I would like it because I want to know how to deal with this problem, too. I think this approach might seem too “threatening”, so I’m going to be interested to read other suggestions you receive. But on the other hand, sellers say they would like to be given a chance to fix things before getting a negative rating.

      • Phyrra

        I ended up giving him neutral feedback and left detailed feedback on it.

        I don’t really know what the best solution would be, I just know I’m not happy with what happened. I feel like if I do what the seller states should be done in the listing, and I still don’t get what I ordered, there’s a problem.

    • http://witch-words.blogspot.com Jadelyn

      I noticed he has no shop policies up – I looked to see if there was some kind of estimated time frame, but there’s nothing. I like birdofparadise’s suggestion. Though me being me, I’d probably just leave negative feedback. *shrug* I can understand being upset, after a full month with no stated time frame and then finding the item wrong, I definitely wouldn’t be buying from that seller again.

      • Phyrra

        Yeah, I saw that there were no shop policies or anything about the stated time frame.

    • http://aijuswhanakno.blogspot.com Mika chan

      Oh….I would be very upset. When I pay somebody for something, and they can’t provide what I paid for, I at least expect an explanation!! I also would feel stuck, b/c I wouldn’t want to go through the hassle of buying from someone else and waiting on a refund from the original company.

      Lovely eye!

      • Phyrra

        Yeah, I definitely feel stuck! Thanks for letting me know you’d feel the same, too.

    • http://threefolddesigns.etsy.com MichelleThreefold

      As a (new) Etsy seller, I was under the impression that if an item is listed, then it has to physically be ‘in stock’ unless it is a ‘custom’ listing. The least they should do is make it clear to buyers that there will be a lead time on the item – what if you needed it for a last-minute gift?

      Grrrrrr!

      • Phyrra

        Hmm, I wonder if this guy is breaking the rules of Etsy then?
        I have seen a lot of sellers do custom listings that state ‘this item will be made to order, it is not made yet.’

        • http://threefolddesigns.etsy.com MichelleThreefold

          Mmm, I guess you could send an email to Etsy, just making them aware … if it was listed as ‘custom’, then you would expect to have to wait. But if it is a listed item, then you would assume all those colours are physically in stock.

          • http://www.whimsybeading.etsy.com Ms Whimsy Beading

            Etsy’s got their hands full right now with the mature content issues. They would just shunt you into the “Kiss and Make Up” feature.

            • Phyrra

              Their kiss and makeup feature is pretty lame.

    • http://fashionedinfinland.blogspot.com/ Nea/ Fashioned in Finland

      I would be upset.

      But your makeup looks GORGEOUS and those trio eye shadows look very nice :)

      • Phyrra

        Yay thanks!

    • http://www.parched.etsy.com Parched

      I would be upset too, and I understand your hesitation to send it back. Honestly, if the price was only $16 he should probably give you a refund and let you keep it. I don’t know if it is appropriate to suggest that, but the first suggestion, of being very frank and asking him to rectify it, seems like a good way to go if you can hold on for a bit longer, but it seems like he is either not very organized, or not very interested in customer service, so you’re taking a gamble.

      Previously, I bought a listing for cookies that was supposed to be 3 dozen of “whatever I’m making that day” and she listed some interesting cookies with unusual ingredients. What I got was vanilla, chocolate and strawberry cookies that I swear to you tasted like these cookies my mom makes out of cake mix, only not as good. And every single one of the bags was busted open at the seams when they arrived.

      I sent the seller a message about the bags (I hadn’t yet eaten them) and she offered me 10% off a future purchase. I was miffed, but oh well, it’s cookies. Then I ate them. Thoroughly unimpressed I gave her neutral feedback with no comment. I’m willing to give someone the benefit of the doubt.

      She contacted me to ask me what the issue was, and I restated to her…these cookies were not very good, they taste like they were made of cake mix, and they were not nearly as impressive as the ones you listed in the listing, plus all the bags were busted open.

      She didn’t respond at all. I take that to mean that she realized she was wrong, and didn’t have any defense, but wasn’t willing to try and fix it. I will never buy from this seller and now wish I had left negative feedback.

      I would say talking to him first though would be a good thing.

      P.S. I still want yummy cookies.

      • Phyrra

        I will be honest. I don’t normally feel comfortable asking for a refund in a situation like this.

    • http://www.parched.etsy.com Parched

      Also…I noticed a lot of his feedback is from someone called “Getitundercontrol”. Almost strikes me as shilling.

      • Phyrra

        I glanced at his feedback but didn’t notice the user names. Ug. I wish I’d paid closer attention.

    • http://www.parched.etsy.com Parched

      And his page says he has 100% positive feedback, but that isn’t true. A lot of people are complaining about his ship times, and on the second page of feedback from buyers there is a negative feedback…I wonder if it is an averages thing?

      • Phyrra

        I think it is :(

      • http://www.whimsybeading.etsy.com Ms Whimsy Beading

        It’s an Etsy averages thing. I can’t remember the exact formula, but it’s walking the line between a seller who gets burned by a customer and a customer burned by a seller. The formula is supposed to ease the pain on both sides, but it leads to situations like this. It’s frustrating.

    • http://www.scrubbingupwell.blogspot.com ScrubbingUpWell

      Just chiming in to say that I agree with what other people have written, it really does sound like the Etsy seller should give you a refund as a goodwill gesture given the problems you’ve had with the order.

      Also, I love this look. Blues are no good on me but they suit you really well and the colours blend together beautifully.

      • Phyrra

        Thanks for your thoughts on this as well. Glad you like the blues :)

    • http://www.whimsybeading.etsy.com Ms Whimsy Beading

      Well, dangit. I was going to get myself one of those fabulous jewelry racks too. Sounds like I could save myself some heartache and look elsewhere.

      • Phyrra

        It really does seem like a well made holder. Just too bad that the seller didn’t read the instructions that he told buyers to follow :(

    • Invicta

      Because I feel it takes time to judge a person’s integrity I’d say if he’s willing to send you a new jewelry rack at no extra cost, you should ship the jewelry rack back to him and see how quickly/accurately the correct order returns to you. The price of the rack isn’t an issue as much as the apparent lack of clarity (inadequate customer service) in the transaction. That way you can determine how willing he is to provide good customer service after such an error.

      But do stress that you’re unhappy with the transaction and that you had high expectations for the product. You can suggest that he could be more conscientious to customers by adding an estimated time frame for product creation and shipment to future orders. If he cares at all about retaining customers, he’ll add that info when shipping the frame you wanted and will get the order right & the threat of negative feedback would have been implied because it’s something an honest & dedicated seller wants to avoid ideally 100% of the time.

      If the second frame he ships isn’t in the color combo you wanted, I feel you can demand a refund with confidence. Also, I like the frosty teal look (I think the blue upper lashline threw me off guard because I’m used to seeing you use black or brown I kept thinking “something’s not here that would usually be here…”)

      • Phyrra

        Thanks for your thoughts on this. I’ll mention if I hear back from him.