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Update on the Shoes.Com Debacle

As you may remember, I had a problem with Shoes.com on Oct. 29. As of today, November 8, 2010, they still have the wrong shoe listed on their site, even though I told them that shoe is called Dollface according to Sketchers.com.

I received a coupon code from Shoes.com on Oct. 31st to as a ‘we’re sorry for the confusion on sending you the wrong pair of shoes twice.’

Early in the morning on November 4, 2010 they sent me an email telling me that my PayPal account has been refunded for the 1st pair of wrong shoes. Their email did not include a PayPal Refund ID. When I checked my PayPal account, there was no refund. I emailed them back stating this. At almost midnight on November 4, 2010 I received email notification from PayPal.com stating that I’d been refunded.

On November 5, 2010 Shoes.com received my 2nd pair of returned wrong shoes. I’m still waiting for a refund for that pair of shoes.

Now, in the meantime, on Friday October 29, 2010 I placed an order with Sketchers.com.
My order with them shipped on Wednesday November 3, 2010.
I received my order on Saturday November 6, 2010.


Here’s the purple box it came in, which clearly states Dollface for the style.


Here are the really cute shoes.


Here’s a close up of the detail.

To be honest, it did irk me that it took from Friday to Wednesday for Sketchers to ship my shoes. However, they did arrive in 3 days, so that was fast. And they sent the RIGHT SHOES! That was awesome!

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    • http://prettybottles.blogspot.com/ elizabeth g

      i hope that every time you wear and look at your new shoes you don’t think of, ‘The Great Debacle’.

      • Phyrra

        Naw, they’re cute shoes! But I’m annoyed at repeated lies from Shoes.com and what I would consider poor customer service, as well as a lack of desire to fix the problem. I’ve told them over the phone as well as in writing via email that they have a mis-matched product name and shoe type, which is why I received the wrong shoes twice. They’ve not bothered to fix it. That’s just wrong, and makes it seem like the company doesn’t care to fix their mistakes.

    • Hoyden

      Those are wicked cute.

      just out of curiosity, what do you wear them with? I’ve got a similar pair, but I have no idea what they’d look good with.

      One of the nurses at the nursing home bought them for her daughter, but the daughter hated them, so she gave them to me because I have midget feet.

      • Phyrra

        Those are shoes that I wear if I’m not wearing sandals. Like, they’re just casual shoes for me that are comfortable to walk in. So I can take Phaedra for a walk. I can put them on reasonably fast and take her out if she wants to go out. I’m so spoiled by living in Florida that I like my shoes to pretty much be slip on and comfortable. Those I can slip into and just adjust the straps and go. I like them with jeans or black chinos.

    • cinseven13

      Hoping that second refund comes through shortly!!

      • Phyrra

        Thanks Cin. Me too. My guess is by Wednesday I should have it. blah.

    • sarah

      Those shoes are adorable.

      I’m so sorry about all the problems. I wouldn’t order from them again, for sure.

      Also, you live in Florida? Me, too! I live in Panama City!

      • Phyrra

        Yep, I’m in the Tampa area :)

        I’m just wondering how Shoes.com could suck so much. I’ve ordered from them on and off for a few years. I’ve just never had something go so wrong, even after I took extra time to try and prevent things from going wrong a second time. Then the follow up with the problems receiving my refund, gah, just, pure annoyance.

    • http://www.blog-beeyond.blogspot.com Bee

      That’s really bad service from shoes.com… I hope you get your 2nd refund soon! :)

      • Phyrra

        I hope so too. I’m still waiting for my 2nd refund.

    • http://gardenofshadows.co.cc Porcelaine

      congratulations! thank goodness you kept at it, good on you!

      • Phyrra

        Yeah, I am persistent.

    • alice

      Very cute shoes. Too bad it was such a hassle. Maybe zappos would be better next time.

      • Phyrra

        Well, Sketchers.com was pretty good :)
        I’ll check out Zappos. Thanks for the rec.

    • http://www.prettypunkuk.blogspot.com chicky

      woohoo, glad you finally have your shoes. Weird, I just went through the exact same thing with sportsdirect.com. They sent the wrong shoes and made me return them before sending another pair. It took them nearly 2 weeks to receive them using the freepost address they gave me. When they did, instead of sending the right shoes, they just refunded me. I emailed them and they said to order them again and they’d refund the p&p. Did that and they sent the right shoes in the wrong size! I had to ring them and make them send me new shoes and told them to send someone to pick up the wrong ones. Finally got my shoes after about 3 weeks of messing about!

      • Phyrra

        Ug, I’m sorry! It sucks to go through that.

    • splattergirl

      I like them, I bet they don’t ship to canada or ship for a ridiculous price…

      • Phyrra

        I’m not sure, to be honest.