Remember when I mentioned having two less than stellar experiences at the Dillard’s MAC counter? Well, I decided to email MAC and let them know about my experiences. MAC, the company, has been very good with customer service in my experience. This situation was no exception.

I got a very nice, personalized email back. I’ve shared some excerpts from that email below.

The email stated that the Dillard’s store was incorrect, and that I could Back to MAC for ANY lipstick except Viva Glam, which I already knew. So that means the Sheen Supreme lipsticks are acceptable for Back to MAC.

“At M.A.C, every effort is made to ensure our counter representatives are knowledgeable and professional, as well as experienced in delivering the personalized service for which we are known. It is important to us that this fine reputation which we have worked so hard to achieve is upheld at all times. For this reason, it is especially disheartening to receive your report, and we appreciate the time you have taken to share your experience with us. Your comments have been forwarded to the management staff, so that they may be used to assess the need for appropriate action.

To credit you for your good deed, the accumulation of six (6) recyclable plastic containers entitles you to select one free M.A.C lipstick as our thanks.

If you bring back six empty containers to a free standing M.A.C store and provide the store with your information, you are entitled to receive a free Lipstick, Lipglass or single Eyeshadow of your choice.

Please note: Since 100% of the retail selling price of Viva Glam Lipsticks is provided to organizations that help people living with HIV/AIDS, Lipsticks in this series are excluded from this program. ”

I was very happy with the email that I received from MAC.

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