Oh my goodness! I have received so many emails from you all, and even a few comments, just in the few hours that my post Changes has been live. I truly had no idea that people still found that information helpful and relevant.
Image: Stuart Miles
It did lead me to ask myself, should those companies on the Nixed list be given a second chance? If they were to apologize for the wrongdoings to their customers and make a pledge to treat their customers better now, would that be enough of a reason for them to be removed from the Nixed list?
I was particularly thinking of Facefront Cosmetics, who has new ownership and I’ve heard that they’re treating customers better now, but I haven’t tried myself.
What do you think? Please share your thoughts with me on this post or send me an email! I love hearing from you!
That’s a good question. I’m generally a fan of giving people second chances, but I wouldn’t remove them from the nixed list right away just because they have said “sorry, we’ll do better next time!” Talk is cheap, y’know? Maybe add a “rehab” section, if the situation ever does come up, which says “this company was on the nixed list, but seems to be trying to improve their customer service/products/whatever; purchase with caution”. Combines the “be careful” warning to potential customers and an acknowledgment of the company’s history with also acknowledging their improvement.
I think that’s a good idea. If people apologize for their mistakes and they’re sincere, I think it’s cool to give them a second chance.
If people don’t apologize for their mistakes, or if they apologize but don’t change their behavior, not so much.
Hi Phyrra, I am wondering why you still include some companies in the Nixed section that only Grey seemed to have problems with, like Sweet Libertine? I also wonder if you could message me and let me know what happened with OHWTO as I do not know what happened and do not want to shop with her if someone I respect was bullied. That and she never answers my emails, sooo…
Hi Nat, I sent you an email.
Can someone please tell me what happened? I don’t want to continue to support OHWTO if there was any bullying, either.
I think that it would be fair to give many of them a second chance. Some of the problems – like using non-eye safe pigments in eyeshadows – I think are fair to leave on the permanently booted list; but if the problems were quality or some customer service issues, those could certainly change.
I think most of my Nixed list is for quality / customer service.
Definitely anything that was dangerous, like Glittersniffer, would not be a company I personally would give a second chance.
That is a good question to ask us! It’s a bit hard for me to answer, because I am the Queen of One-Person Boycotts if I don’t feel like a company is doing the right thing, whether that be related to the quality of their products, their customer service, or their transparency. At the same time, I do believe in second chances if someone is genuinely trying to do the right thing. So, I like the idea of a “rehab” section, though it may be hard to implement. But there are some things (like fraud and unsafe products) that are just too serious to warrant getting off the nixed list.
For me, when I was starting to explore more indie makeup companies, your positive and negative evaluations of companies was really really helpful! In general, my experiences have paralleled yours, with only one of your faves on my own personal purgatory list. So I’m happy that you are still providing the information!
I’m so glad that you found my experiences helpful! I will definitely keep them up.
you could also put dates (approximate dates, anyway) of when your experiences with each company were. It might be helpful if companies have since changed management/policies, or made recent efforts to improve.
I can try to research the dates and do that Great idea!
Well yeah I didn’t say anything because I didn’t want to sound demanding, but I’m glad others did. The Favs & Nixed helped a lot, especially the Fav part. I believe in second chances, but I don’t think my experience in indie MU would have been the same if I had started with Facefront, Orglamix ad Archetype instead of Fyrinnae, Black Rose, Geek Chic and Shiro. I DO look in other web sites for reviews before I buy, but you seem consistent and practical in yours so I usually trust them.
Thanks for keeping Favs & Nixed around!
Hi Marta! It’s not demanding, especially when I’m asking
Thank you for sharing your experiences with me. I really am happy to hear that I’ve been able to help you!
You are quite welcome!
You could ask yourself if you’ll ever buy from those companies again (or ever, if you never have). If the answer is no then it would make sense to keep them up there – you have the right to avoid any company and to state why on your blog. Other people can make up their own minds.
If you are likely to purchase from one of the companies, you can easily remove them from the list if they’ve improved or leave them there if they’re still bad.
If you’re questioning a second chance, figure out which side of the fence you’re leaning towards. Ask yourself if it’s worth it.
For me, once it’s nixed, it’s done. Lime Crime really did me in, personally. Bad business is the worst. Own up!!
I agree that these lists are useful, especially for people who are new to indie cosmetics. I personally find it useful. I think there is nothing wrong with being honest and reporting bad experiences and publicly withdrawing support from a company on your blog. I think you have a right to do this and you always do it in a fair and polite manner. It is helpful for others to know this type of information as a reference point, though I have had bad experiences with companies that other people rave about and good experiences with companies that have caused problems for others.
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