Hi everyone. I wanted to update you on the Pretty Little Elixir Vegan Hair Masque. As you know, I partnered with FutureDerm to create this hair masque.
Partnering with FutureDerm meant that I was involved in testing the formula and giving feedback on the formula to get it tweaked to the way I like it. It also meant that I was able to weigh in on the packaging design.
I have no control over anything else – purchasing, customer service, where it would be sold, etc.
I chose to partner with FutureDerm because they have released several successful, great products, such as their Vitamin C and Time Release Retinol.
FutureDerm pushed for a Dec. 15 release for the hair masque, but Dec. 15 came and went. When the product didn’t go out, I contacted FutureDerm and was told that there was a problem with the packaging from the manufacturer.
This problem has persisted and they have been unable to fill the hair masque.
At this time, I still don’t know when or if the hair masque will be filled or if it will be shipped.
I wanted to update you because this has been very upsetting and stressful for me, since I have no control over this at all.
FutureDerm’s customer service is supposed to have contacted everyone who purchased a masque to update them about this issue. Since I don’t have access to that list, there is no way for me to verify if this has happened. I’ve received emails from you asking what’s going on. Because of that I wanted to create a blog post to update people with what I know, which isn’t much.
I wanted to say that I’m sorry that this has happened. I will update you again as soon as FutureDerm updates me on this topic.
I have been really excited and patiently awaiting the arrival of this hair masque. I have not received any communications from them other then taking my payment and a credit for the shipping charges. Just because it is a small amount, doesn’t mean we should not get what we ordered. They should send the product, or issue refunds.
Thank you so much for updating us. No one will take this out on you. You are not the manufacturer or the company that sold the end product. That would be like getting mad at the chemist for Macy’s not delivering perfume that was ordered, or a designer for a department store not shipping a pair of pants to you. Clearly this is beyond your control. You have always been honest and fair in the past, I can see no reason why this time would be any different. Don’t be so hard on yourself. Your clients and fan base will understand!
Oh my lovely lady, I’m so sorry to hear about all your troubles with this. I know how excited you were and this must be so stressful for you. Sending you big hugs!
So sorry to hear about this and it must be so stressful for you. I totally understand and it’s really hard when it’s not in your control. Thanks for the update and don’t be hard on yourself. Good luck and still looking forward to trying your hair masque xx
I’m sorry. Hopefully everything will get sorted out soon.
Really sorry about this, I’m sure you’re very disappointed as well. Hopefully this company is able to resolve their supply issues and/or reimburse customers quickly. Your followers hopefully understand this is something that out of your control and contact the business with any complaints.