I wanted to talk with you a bit about Stila Cosmetics. As you know, I got on the Kitten bandwagon around Christmas due to the Artist’s Inspiration Palette. I also really liked the Smudge Pots. However, around Christmas I had two severe reactions to two Stila products: the Peacock Smudge Stick and the Bronze Smudge Pot.
I know I have extremely sensitive skin and eyes. However, my reaction was a rash under my eyes where the skin sloughed off, got red and swollen, and everything was painful to the touch. The skin went raw, and took about 2 or 3 weeks to heal. It was awful. I want to avoid this ever happening again. No, I don’t think Stila makes bad products or tried to poison me, I just think I have really sensitive skin.
I contacted Stila to ask what the similar ingredients were in the two products, letting them know about my reaction, letting them know I had sensitive skin and that I wanted to avoid having this happen again. They responded in a really helpful way, narrowing down the list of ingredients to five possibilities. They also went above and beyond and offered to have me return the two items for a refund. Since I hadn’t expected this or asked for it, I was really impressed.
After talking with the Chemist, he made his best guess as to what had caused the reaction, and gave me a few other suggestions, which will make it helpful for me to avoid a repeat of that reaction and I truly appreciate.
So I returned Peacock and Bronze to Stila, and true to their word, they issued me a refund. I thought it was really nice of them to do so. When talking to Stila via twitter and email, everyone I spoke to was very helpful and seemed genuinely interested in solving the problem, rather than placing blame anywhere. Because of this, I deem Stila Cosmetics to have good Customer Service and to be a company that definitely pays attention to its customers. And hey, I didn’t have to go chase them down on Facebook for a response. That’s refreshing!
Do you have any stories of good customer service to share? If so, I’d love to hear about them in the comments.
Facebook
Twitter
GooglePlus
RSS
Klout
Youtube
Email
Pinterest
MakeupBee
BlogLovin'
Makeup Geek
Hello Cotton
